Privacy Policy

Last updated: October 2025

1. General Statement of Principles

REACH Labs (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of the personal information of all individuals who visit our website, reachlabs.ca (“the Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act respecting the protection of personal information in the private sector (Law 25).
By accessing or using our Website, you agree to the terms of this Privacy Policy.
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2. Information We Collect

We collect only the information necessary to provide our services, maintain website functionality, and respond to inquiries.
a. Information you provide directly:
• Contact information such as your name, email address, and phone number when you fill out a contact form or communicate with us by email.
• Any additional information you choose to include in your correspondence.
b. Information collected automatically:
Our servers may automatically collect certain non-identifiable information, including your IP address, browser type, referring pages, and the date and time of your visit. This information is used solely for system administration, performance analysis, and to improve user experience.
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3. Use of Personal Information

Personal information collected by REACH Labs is used strictly for the following purposes:
• Responding to inquiries and providing information about our services.
• Managing administrative operations related to research coordination, clinical assessments, and client communications.
• Improving our website’s functionality and user experience.
• Ensuring compliance with legal and regulatory obligations.
We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes.
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4. Disclosure of Personal Information websites

We may share personal information only in the following limited circumstances:
• With service providers who assist us in operating our website or managing administrative functions, if they comply with strict confidentiality obligations.
• When required by law, regulation, or a competent authority.
• To protect the rights, property, or safety of REACH Labs, its employees, clients, or the public, as permitted by applicable law.
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5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once no longer needed, information is securely deleted or anonymized.
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6. Security Measures

REACH Labs implements appropriate technical and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. While we take all reasonable precautions, no system can guarantee absolute security.
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7. Access and Correction Rights

Under applicable Canadian and Québec privacy laws, you have the right to:
• Access the personal information we hold about you.
• Request corrections if you believe that information is inaccurate or incomplete.
• Withdraw your consent to the collection or use of your personal information, subject to legal and contractual restrictions.
To exercise these rights, please contact us at info@reachlabs.ca.
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8. Third-Party Links

Our Website may contain links to external sites operated by third parties. REACH Labs is not responsible for the privacy practices, policies, or content of such external websites. We encourage you to review the privacy statements of those sites before providing personal information.

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9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Last updated” date. Continued use of the Website following such changes constitutes your acceptance of the revised policy.
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10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

REACH Labs
Email: info@reachlabs.ca
Website: https://reachlabs.ca