Terms and Conditions
Last updated: October 2025
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern the use of the REACH Labs website, located at reachlabs.ca (“the Website”), and any related services offered by REACH Labs (“we”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must refrain from using the Website.
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2. Scope of Services
REACH Labs provides research coordination, testing, and analytical services related to health, performance, and body composition. The information and materials available on this Website are provided for informational and educational purposes only and shall not be interpreted as medical advice, diagnosis, or treatment.
All clinical and research-related activities are conducted by qualified professionals in compliance with applicable ethical, professional, and legal standards.
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3. Use of the Website
You agree to use this Website solely for lawful purposes and in a manner consistent with these Terms. You agree not to:
• Interfere with or disrupt the Website’s functionality.
• Attempt to gain unauthorized access to our systems or data.
• Use the Website in any way that could damage, disable, or impair it.
• Use the Website or any of its content for commercial solicitation or unlawful purposes.
REACH Labs reserves the right to restrict or terminate access to the Website at its sole discretion, without prior notice, in cases of misuse or violation of these Terms.
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4. Intellectual Property
All content available on the Website, including but not limited to text, graphics, logos, images, videos, data, and software, is the property of REACH Labs or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, display, publish, or create derivative works from any content without prior written authorization from REACH Labs.
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5. Accuracy of Information
While REACH Labs makes every reasonable effort to ensure that information presented on the Website is accurate and up to date, we make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any information or content provided.
The Website may contain technical inaccuracies or typographical errors. REACH Labs reserves the right to modify or update content at any time without notice.
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6. Appointments, Cancellations, and Rescheduling
Appointments for testing or consultation services may be scheduled through our authorized communication channels.
• Clients who wish to reschedule or cancel an appointment must contact REACH Labs via info@reachlabs.ca.
• Missed appointments or late cancellations may be subject to administrative policies that will be communicated at the time of booking.
REACH Labs reserves the right to modify or cancel appointments in cases of unforeseen circumstances, including equipment malfunction, staff unavailability, or force majeure. In such cases, efforts will be made to notify clients as soon as possible.
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7. Limitation of Liability
To the fullest extent permitted by law, REACH Labs, its directors, employees, and affiliates shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
• The use or inability to use the Website or its content;
• Errors, inaccuracies, or omissions in the information provided;
• Any unauthorized access to or alteration of your data;
• Any other matter related to your use of the Website or participation in any REACH Labs service.
The information available on the Website is provided “as is,” without any warranties or representations, whether express or implied.
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8. Third-Party Links
The Website may contain links to external websites operated by third parties. REACH Labs does not control and is not responsible for the content, privacy practices, or reliability of these external sites. Accessing third-party websites is at your own risk.
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9. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information. The Privacy Policy forms an integral part of these Terms and can be accessed at reachlabs.ca/privacy-policy.
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10. Cookies and Data Tracking
The Website may use cookies or similar technologies to enhance user experience, monitor performance, and gather analytics. By using the Website, you consent to the use of cookies as described in our Cookies Policy.
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11. Indemnification
You agree to indemnify, defend, and hold harmless REACH Labs, its directors, employees, and affiliates from and against any claims, damages, obligations, losses, liabilities, or expenses arising from your use of the Website or any violation of these Terms.
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12. Force Majeure
REACH Labs shall not be held responsible for any delay, failure, or interruption in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, power outages, strikes, governmental actions, or other force majeure events.
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13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Québec and the applicable laws of Canada. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Québec, located in Montréal.
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14. Modifications to the Terms
REACH Labs reserves the right to revise, modify, or update these Terms at any time without prior notice. The latest version will always be available on this page, and your continued use of the Website constitutes acceptance of the updated Terms.
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15. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact:
REACH Labs
Email: info@reachlabs.ca
Website: https://reachlabs.ca
